Dealer FAQ

How do I sign up to be a NAL Dealer?

If you are in the state of Florida, call our Marketing Department at 305-822-AUTO or 305-822-2886. We will arrange to have a Dealer Relations Manager in your area stop by for a detailed explanation of how our program works and to answer any of your questions. Your Dealer Relations Manager will help you through the rest of our easy sign-up process.

What does NAL look for in a dealer to become part of the network?

NAL looks for financial stability and knowledge in the automotive industry.

What is a discount deal?

This is where NAL buys a deal at a predetermined value with no recourse to the dealer.

I’m already an NAL Dealer; who do I call if I have a question regarding a deal?

Your local Dealer Relations Manager is your first contact for almost any question that you may have regarding NAL. They can help you answer everything from “How do I get started?” to specific questions about how our program can help you make more money, or any other information. If you need your Dealer Account Manager’s contact information, you can call our Marketing Department at 305-822-AUTO.

What is a “Partnership Program” loan?

Partnership Program means that the dealer is responsible for any loans that default in which vehicle is returned to them, including any expenses incurred in recovering vehicle. This allows both the dealer and National Auto Lenders to appropriately judge the risk of a default before giving the loan. It’s a partnership.

What is the Hold Back?

The Hold Back is a percentage of the money borrowed kept by NAL during the course of a loan. Over the life of the loan, the Hold Back is reduced at the same rate that the principal is paid back by the borrower. Remember, the dealer earns interest on the holdback.

How is the Hold Back percentage determined?

The Hold Back percentage is determined by the value of the car, based on the Black Book and by the history of the dealer with NAL. As your history grows with NAL, the holdback percentage may decrease. Typically, the holdback percentage is from 15% to 30%.

When does the Dealer get the Hold Back money?

Each month, the borrower pays principal and interest for the loan. As the principal is reduced, so is the required Hold Back. So each month, a calculation is made to see what percentage the principal went down, and the Hold Back is reduced by the same percentage. A check will be sent to you once a month for the sum of the reduction on holdback.

How does the interest accumulate on the Hold Back?

Each month, the total average Hold Back amount is calculated. Interest is calculated on the total average and paid to you on a semi-annual or annual basis.

How is the interest on the holdback determined?

The dealer earns interest on the amount of money kept by NAL as holdback. The interest rate is determined by the history of the dealer with NAL.

What are the minimum requirements for a vehicle to be considered for financing by NAL?

The standard requirement is vehicles less than 7 years old and under 85,000 miles. Other vehicles may be handled on a case-by-case base.

Who should I call if I can’t get a hold of my Dealer Account Manager?

You may call the Marketing Department at 305 822-AUTO. Business hours are Monday through Friday 9:00am-6:00pm Eastern Standard Time.

I need to fax something to the home office, what number should I fax to?

Faxes should be sent to your Dealer Relations Manager. They can assure that your faxes will be forwarded to the correct department. If your Dealer Relations Manager is unavailable and can’t access your fax right away, you may fax to the Marketing Department fax line: 305 822-0886 fax line for marketing dept. Please be sure to clearly write the name of your dealership and name of your Dealer Account Manager on your fax.

I have a customer who needs customer service or who has a question about their account, who should I refer them to?

Please refer customers to our Customer Service phone number. collections dept. Customer service hours are 9:00am-8:00pm Eastern Standard Time.